An email sent to EOn today:
"Dear sirs
Have you entirely lost your minds? You passed my MOBILE NUMBER to
your subcontractor G4S without my permission? Have you ever heard of data
protection and consent? Unbelievable.
In response to your impertinent email asking me to set up a DD,
please advise Ali Omar that he needs training in how to adopt a professional
email manner.
"Hi Chris and thanks for your email.
I'm sorry for any inconvenience caused by the 07.45 meter reader's
knock on your door.
Your meter was supposed to be read between 26/04/2013 and
13/05/2013, but the meter readers are meant to work between 8am and 8pm. I've
forwarded your query to the relevant department and they advised me they'll
address this issue with the meter readers to make sure they understand and
won't repeat that again. I trust this answers your query.
In the meantime, I wonder if you thought about setting up a
monthly Direct Debit (DD) on your account. We prefer and recommend this payment
method as it gives you a great deal of control of your finances, as well as we
offer a healthy discount for customers paying by DD. You can find out more
about our Direct Debit policy by visiting www.eonenergy.com/directdebit. May I
wish you a great and a profitable afternoon!
Kind regards,
Ali Omar
Customer Service"
Note that this is the same G4S meter reader which I had flagged up
as a potential burglar due to the dawn call. Which planet does this
multinational company and its idiot customer service rep actually live on? Their reply email below was breath-takingly ignorant.
